For over 40 years, NorthStar Utilities Solutions has offered industry specific solutions built and delivered by utility professionals. Our solutions are in use daily by over 3.5M active accounts from over 300 reference-able utility customers. We are singularly focused on helping utilities leverage cost-effective technology to deliver customer experiences that impress, CSR workloads that are manageable, and intelligence utilities can trust for better, faster decision-making. We offer robust yet configurable solutions specifically for small- and medium-sized utilities. Our mission is to create solutions of value that help utilities address real-world challenges and serve their communities efficiently and reliably.
At the core of our solution is the highly configurable NorthStar Customer Information and Billing System (CIS). CIS is a highly configurable and modular solution that scales as you grow. The solution is enhanced with applications workforce management, consumer engagement and business intelligence - each of which integrates seamlessly with CIS to deliver a complete customer service and billing solution that supports transactions at all customer touchpoints. Additionally, the technical experts within the NorthStar Professional Services team are available to support project deployments, integrations and utilization reviews. Managed services and optional cloud hosting also helps relieve staff of environment set-ups, maintenance, backups and disaster recovery.